More time to pay, no deadlines to remember, flexible payment options to match your family’s needs, and a $100 bundle discount for signing up for autopay and upgrading your protection plan are just some of the reasons so many participants choose Encore’s Automatic Payment Plan. How It Works You choose a payment frequency (every 2 weeks, every 4 weeks, monthly, quarterly), and your payments are automatically deducted from your checking or savings account. Visit the My Payments section of My Account to sign up. Sign Up Autopay Advantages Avoid late fees 24/7 control over your trip budget and scheduled payments Even payment amounts over a longer period of time Set your last payment to be processed approximately 45 days before you depart, compared to full payment being due 130 days before departure on our manual payment plan Save $100 with our bundle discount by signing up for autopay and upgrading your protection plan General Questions What are Automatic Payments? Automatic Payments make planning your trip budget easy because your payments are spread out evenly, giving you more time to pay. Plus, you choose a payment frequency (every 2 weeks, monthly, etc.), and we automatically deduct your payment from your checking or savings account. When can I sign up for Automatic Payments? You can sign up when registering or anytime up to 101 days prior to your tour’s departure within My Account. Can I still make additional payments outside of Automatic Payments? Yes, but any additional payments you make outside of the Automatic Payment Plan will not result in an immediate reduction in your scheduled payments. Encore will adjust your final balance by the amount of these extra payments. Who is eligible for Automatic Payments? Everyone. However, you must sign up a minimum of 101 days prior to your tour’s departure. What are the benefits of the upgraded Protection Plans? The Ultimate-Plus and Ultimate Protection Plans provide the most enhanced travel protection, including health coverage, program interruption, baggage delay/loss, and travel delay protection while on tour. They also offer an enhanced medical cancellation refund policy and the ability to cancel for any reason and receive a full refund. Setting Up Your Payments What’s the difference between a payment schedule of ‘every 4 weeks’ and ‘monthly’? A payment schedule of every 4 weeks will deduct your payments every 28 days from the start date you select. If you choose monthly, your payments will be deducted once a month on the start date you choose (example: on the 15th of every month). Why isn’t ‘quarterly’ billing an option under payment frequency? Quarterly billing will not be an option if your trip departure date does not allow enough time for a quarterly billing schedule. Why are certain dates grayed out from the calendar? You must choose to begin your payments no earlier than tomorrow’s date and we automatically select an end date/final payment of approximately 45 days before your trip departure date. All other dates will be grayed out. Edits and Cancellations How do I edit my payment schedule? Log into My Account. Navigate to the Automatic Payments page and scroll to the bottom. Select the “Adjust Automatic Payments” link, which will take you back to Steps 1 & 2 of the registration process. You may have to re-enter your information. Please note: You cannot enroll in Automatic Payments within 101 days of your departure date. Therefore, if you adjust or cancel within those 101 days, you will be placed back into our normal billing cycle. How do I cancel Automatic Payments? Log into My Account. To cancel, navigate to the Automatic Payments page and scroll to the bottom. Select the “Cancel Automatic Payments” link. Once you cancel, you will be placed back into our normal billing cycle. If I cancel my Automatic Payment does that mean I cancel my trip? No. Once you cancel your Automatic Payment subscription, you will be placed back into our normal billing cycle. If I’ve previously cancelled my Automatic Payments, can I sign up again later? Yes, you can cancel and re-enroll for Automatic Payments as long as your departure date is not within 101 days. Why have I been withdrawn from my Automatic Payment Plan? Encore reserves the right to withdraw you from the plan if we encounter two consecutive unsuccessful payments due to insufficient funds. Payments What if I don’t have enough money in my account on a day my payment is scheduled to be deducted? The first time a payment fails due to insufficient funds, your Automatic Payments will be suspended. To re-activate, you must log into My Account, then navigate to Automatic Payments and select the Re-Activate Subscription button. Once you re-activate, any pending payments will be charged to your account. Encore reserves the right to withdraw you from Automatic Payments if we encounter two consecutive unsuccessful payments because of insufficient funds. Will I receive a notification if there’s a problem with a payment? Yes. You will receive an “Automatic Payment Failed” email if we encounter an issue regarding your payment. The first time a payment fails due to insufficient funds, your Automatic Payments plan will be suspended. To re-activate, you must navigate to Automatic Payments and select the Re-Activate Subscription button. Once you re-activate, any pending payments will be charged to your account. Why isn’t my Automatic Payment reflected on my invoice in My Account? Please allow one day from your scheduled payment date for your Automatic Payments to be reflected on your invoice. Is there a bounced check fee? Yes. A non-refundable $30 fee will be assessed each time an account payment is returned due to insufficient funds. Will I be charged late fees? No, you will not be charged late fees while enrolled in our Automatic Payments Plan. However, if you opt to withdraw from the plan or are withdrawn from the plan by Encore due to non-payment, you will be responsible for Encore’s standard payment deadlines and late fees as defined in our Program Terms and Conditions, which can be viewed within our resources section. Why do I need to approve my final payment? If your last payment is more than your previous payments, we request that you approve this new amount. You’ll receive an email titled, “Approving Your Final Payment,” which will give you more details. What if I don’t approve my final payment? If you don’t approve the updated final payment amount detailed in your “Approving Your Final Payment” email, your Automatic Payment plan will be cancelled and you’ll have to make your final payment manually. What happens if I overpay? Just before your final payment, Encore will adjust your account for any extra payments. What happens if I owe more money after the final payment? Additional payments need to be made by credit card within My Account or by mailing in a cashier’s check or money order to: Encore – Traveler Support 330 Congress Street, Suite 5 Boston, MA 02210.