Meet the Team: Encore’s Program Managers

When it comes to organizing an unforgettable performance tour, our Program Managers are the essential link between you, your dedicated Tour Consultant, and our global network on the ground in your overseas destination. After your tour is confirmed, your Program Manager steps in as your primary contact, guiding you through every step of the planning process and coordinating each detail with precision. They work closely with your Tour Consultant and our overseas partners to ensure your itinerary is smooth, enriching, and perfectly tailored to your ensemble’s needs.

Frieda Krantz, our Director of Operations, and Program Manager Matthew LaMondia bring a wealth of expertise and dedication to their roles. They’re the ones who make sure that your vision aligns seamlessly with local logistics, handling everything from concert arrangements and rehearsal schedules to accommodations and transportation. Their coordination with our overseas partners guarantees that all performance venues, sightseeing activities, and travel plans are aligned with your expectations, creating a worry-free experience from start to finish.

As liaisons, Frieda and Matt foster clear, ongoing communication between your Tour Consultant and our local teams, ensuring every aspect of your journey is on track. They’re also available to address any questions or special requests, keeping you informed at each stage. Frieda’s depth of experience and Matt’s attention to detail make them the perfect partners to bring your tour to life.

Meet Frieda and Matt—the team dedicated to weaving every element together and making your performance tour a truly memorable experience.

Meet Frieda

With years of experience and a deep understanding of performance tours, Frieda Krantz is a true cornerstone of our team. As Director of Operations, she oversees every detail of your tour, coordinating with your Tour Consultant and our overseas partners to make sure all elements—concert venues, rooming lists, schedules, and more—come together perfectly. Frieda is known for her proactive approach, anticipating challenges and solving them before they arise. Her commitment to keeping directors informed and supported helps create a seamless journey, freeing you to focus on your music and ensemble.

Meet Matthew

Though newer to the team, Matt has already proven himself to be an enthusiastic and dependable Program Manager. He works closely with Frieda, assisting with all the specific needs of each group—coordinating accommodations, managing billing inquiries, and handling concert logistics. Matt’s strong communication skills and commitment to organization make him an ideal partner for directors, helping them feel supported and fully informed at each stage of the tour planning process.

How Our Program Managers Support Your Tour

Our Program Managers are dedicated to making sure your tour’s details come together with precision and care. They work directly with local contacts to arrange every concert element, from stage setup to equipment needs, ensuring that each performance is set up for success. Alongside your Tour Consultant, they organize accommodations and travel logistics, working to guarantee that your group’s specific needs are met while keeping everyone comfortable and well-prepared.

Beyond concert coordination, they handle the details of sightseeing, rooming lists, repertoire approval, and any special requests, ensuring that each part of your tour is as enjoyable as it is seamless. Their commitment to clear communication and proactive support allows directors to focus on the music, knowing that each logistical detail is in expert hands.

As your departure approaches, Frieda and Matt remain available to address last-minute needs and adjustments, helping you feel confident and fully prepared. Their attention to detail and dedication to your tour’s success make them invaluable partners in bringing your vision to life.

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What sets Encore apart from other tour providers is our unwavering commitment to delivering a truly unique and personalized performance tour experience. Our Program Managers, like Frieda and Matt, are at the heart of this commitment, working tirelessly to ensure each tour is seamless, inspiring, and tailored to the specific needs of your ensemble. By acting as liaisons between your Tour Consultant, our international partners, and you, they help bring every detail to life—from handpicked venues and seamless travel coordination to proactive pre-departure support.

With Encore, you’re not just choosing a tour company; you’re choosing a partner that understands the importance of each performance and every moment of your journey. Unlike other providers, our dedicated Program Managers handle the intricate logistics that allow your ensemble to focus on what truly matters: creating unforgettable music and memories. Let Encore’s expertise and commitment to excellence make your tour a standout experience.

Ready to start planning? Reach out to us today and discover the Encore difference.