Managing your trip budget just got easier! Automatic payments makes planning your trip budget easy because your payments are spread out evenly, giving you more time to pay. You choose a payment frequency—every 2 weeks, every 4 weeks, monthly, or quarterly—and your payments are automatically deducted from your checking or savings account. To sign up or to learn more about Automatic Payments, visit My Account. To login, please see your Welcome Letter for your Account ID and web password. Win a Free Trip! All participants who enroll in Automatic Payments are eligible to win a free trip. Winners are announced in February of your travel year. FAQs General What are automatic payments? | Can I still make additional payments? | Who is eligible? | What are the Ultimate Protection Plan Benefits? Set Up What’s the difference between ‘4 weeks’ and ‘monthly payments? | Why isn’t quarterly billing an option? | Why are certain dates grayed out? Edits and Canceling How do I edit my payment schedule? | How do I edit my billing information? | How do I cancel Automatic Payments? | What happens if I cancel? | If I cancel Automatic Payments, does that mean I cancel my trip? | If I cancel Automatic Payments, can I sign up again later? | Why have I been withdrawn from Automatic Payments? Payments What if I don’t have enough money in my account during the scheduled payment date? | Will I be notified if there’s a problem with a payment? | What if my payment isn’t reflected in my invoice? | Is there a bounced check fee? | Will I be charged late fees? | Why do I need to approve my final payment? |What happens if I don’t approve final payment? | What happens if I overpay? | What happens if I owe more money? General What are Automatic Payments? Automatic Payments makes planning your trip budget easy because your payments are spread out evenly, giving you more time to pay. Plus, you choose a payment frequency (every 2 weeks, monthly, etc.) and we automatically deduct your payment from your checking or savings account. [Return to top] Can I still make additional payments outside of Automatic Payments? Yes, but any additional payments you make outside of the Automatic Payment Plan will not result in an immediate reduction in your scheduled payments. Encore Tours/ACIS will adjust your final balance by the amount of these extra payments. To make additional online payments outside of Automatic Payments, visit Make a Payment. [Return to top] Who is eligible for Automatic Payments? Everyone. However, you must sign up a minimum of 101 days prior to your tour’s departure. [Return to top] What are the benefits of the Ultimate Protection Plan? The Ultimate Protection Plan provides the most enhanced travel protection, including health coverage, program interruption, baggage delay/loss, instrument insurance and travel delay protection while on tour, an enhanced medical cancellation refund policy, and the most enhanced cancellation refund policy. For more details, refer to your Registration Booklet. [Return to top] Set Up What’s the difference between a payment schedule of ‘every 4 weeks’ and ‘monthly’? A payment schedule of every 4 weeks will deduct your payments every 28 days from the start date you select. If you choose monthly, your payments will be deducted once a month on the start date you choose (example: on the 15th of every month). [Return to top] Why isn’t ‘quarterly’ billing an option under payment frequency? Quarterly billing will not be an option if your trip departure date does not allow enough time for a quarterly billing schedule. [Return to top] Why are certain dates grayed out from the calendar? You must choose to begin your payments no earlier than tomorrow’s date and we automatically select an end date/final payment of approximately 45 days before your trip departure date. All other dates will be grayed out. [Return to top] Edits and Canceling How do I edit my payment schedule? Navigate to the Automatic Payments page and scroll to the bottom. Select the “Adjust Automatic Payments” link, which will take you back to Steps 1 & 2 of the registration process. You may have to re-enter your information. Please note: You cannot enroll in Automatic Payments within 101 days of your departure date. Therefore, if you adjust or cancel within those 101 days, you will be placed back into our normal billing cycle. [Return to top] How do I edit my billing information? Navigate to the Automatic Payments page and scroll to the bottom. Select the “Adjust Automatic Payments” link, which will take you back to Steps 1 & 2 of the registration process. You may have to re-enter your information. Please note: You cannot enroll in Automatic Payments within 101 days of your departure date. Therefore, if you adjust or cancel within the 101 days, you will be placed back into our normal billing cycle. [Return to top] How do I cancel Automatic Payments? To cancel, navigate to the Automatic Payments page and scroll to the bottom. Select the “Cancel Automatic Payments” link. Once you cancel, you will be placed back into our normal billing cycle. [Return to top] What happens when I cancel? Once you cancel, you will be placed back into our normal billing cycle. [Return to top] If I cancel my Automatic Payment does that mean I cancel my trip? No. Once you cancel your Automatic Payment subscription, you will be placed back into our normal billing cycle. To cancel your trip, you must email accounts@encoretours.com with your passenger ID, name and request to cancel. [Return to top] If I’ve previously cancelled my Automatic Payments, can I sign up again later? Yes, you can cancel and re-enroll for Automatic Payments as long as your departure date is not within 101 days. [Return to top] Why have I been withdrawn from my Automatic Payment Plan? ACIS/Encore Tours reserves the right to withdraw you from the plan if we encounter two consecutive unsuccessful payments because of insufficient funds. [Return to top] Payments What if I don’t have enough money in my account on a day my payment is scheduled to be deducted? The first time a payment fails due to insufficient funds, your Automatic Payments will be suspended. To re-activate, you must navigate to Automatic Payments and select the Re-Activate Subscription button. Once you re-activate, any pending payments will be charged to your account. [Return to top] Will I receive a notification if there’s a problem with a payment? Yes. You will receive an “Automatic Payment Failed” email if we encounter an issue regarding your payment. The first time a payment fails due to insufficient funds, your Automatic Payments plan will be suspended. To re-activate, you must navigate to Automatic Payments and select the Re-Activate Subscription button. Once you re-activate, any pending payments will be charged to your account. ACIS/Encore Tours reserves the right to withdraw you from Automatic Payments if we encounter two consecutive unsuccessful payments because of insufficient funds. [Return to top] Why isn’t my Automatic Payment reflected on my invoice in My Account? Please allow one day from your scheduled payment date for your Automatic Payments to be reflected on your invoice. [Return to top] Is there a bounce check fee? Yes. A non-refundable $30 fee will be assessed each time an account payment is returned due to insufficient funds. [Return to top] Will I be charged late fees? No, you will not be charged late fees while enrolled in our Automatic Payments Plan. However, if you opt to withdraw from the plan or are withdrawn from the plan by ACIS/Encore Tours due to non-payment, you will be responsible for the ACIS/Encore Tours standard payment deadlines and late fees as defined in our Program Terms and Conditions, which can be viewed at the Download Centers at Encore Tours. [Return to top] Why do I need to approve my final payment? If your last payment is more than your previous payments, we request that you approve this new amount. You’ll receive an email titled, “Approving Your Final Payment,” which will give you more details. [Return to top] What if I don’t approve my final payment? You’ll be required to make your final payment outside of your Automatic Payment plan. [Return to top] What happens if I overpay? Just before your final payment, ACIS/Encore Tours will adjust your account for any extra payments. [Return to top] What happens if I owe more money after the final payment? Additional payments need to be made by credit card via Make a Payment or by mailing in a cashier’s check or money order to: Encore Tours – Client Services330 Congress Street, Suite 5Boston, MA 02210 [Return to top] Have other questions? Contact us at accounts@encoretours.com!
I’d like to make a payment towards my daughters trip and learn more about the parent shadow trip too. Reply
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