Welcome to the Encore Tours/ACIS Travel App

The Travel App is a free personalized smartphone app to help you get the most out of your trip.

Before your trip, you will find great information about your destination, including, history, climate, and gastronomy, as well as details about the attractions in the cities you will be visiting. You will also discover some great information about restaurants, shopping, and entertainment.

Closer to your trip, your app will be updated with tour manager, flight, hotel, and finalized itinerary information.

While on your program you will have the convenience of a 100% offline guide that includes maps and navigation and a personalized trip journal that you can share via email or on your Facebook page with friends and family.

Please be sure to download the application before you leave home!

You will receive an email with a password for downloading the free app from the Apple or Google Play store prior to departure.

Travel App FAQs:

General:

Where do I get my Encore Tours/ACIS Travel App?

The “ACIS Travel App” is available from the App Store for iPhone/iPod Touch/iPad and Google Play for Android. Each travel guide is free and personalized to your trip. You will receive an email with your login and password once your tour is ready.

Please note that you must download each overnight city guide on your itinerary while you have an internet connection. Depending on your internet connection speed, this download can take up to 15 minutes to complete.

When can I download my Travel App?

The ACIS app is available six months before departure.

How many times can I download my personal app?

You can download the app four times per passenger using the same email log-in and password. Feel free to pass it along to your family to follow along on the itinerary!

What do I do if I forgot/never received my password?

If you are traveling within six months, you should go to the App Store for iPhone/iPod Touch/iPad and Google Play for Android. Enter the email that you gave ACIS as your primary email contact and press “forgot password.” The password will be emailed to you.

Are there any roaming charges associated with using my Travel App?

There are no roaming charges associated with using the travel app. When you have access to a WiFi connection (at your hotel, a cafe, or anywhere else that offers a free wireless connection), you can sync any pending updates. This means you will be able to display your updates from your trip journal and share them with other travelers at any time.

Travel Content:

Where does the Encore/ACIS Travel App get all its travel information?

The ACIS Travel App provides users with the highest quality, most exhaustive content via its partner Falk CIS, a major European travel guide content publisher. Falk publishes Marco Polo travel guides and Falk Maps and is also a publisher for Mairdumont Media, the largest German publishing group.

Updates:

What types of updates are made?

The app is regularly updated with new information from both our users and our content partners. Examples of content that will be updated include:

• New Points of Interest: New POIs are both user-generated and added by our partner’s editorial team.
• Operation hours/dates, prices, contact information, and addresses: Encore Tours and our partners review each city and point of interest regularly to ensure users have the most up-to-date information possible.
• New reviews and ratings: As contributed by ACIS & Encore travelers.

Are updates free?

Yes, daily updates and content are free of charge. Simply tap “Update” in the application on your Android, iPhone, iPad, or iPod.

Can I suggest modifications?

Yes. You can make updates to any points of interest in the application. This includes hours of operation, addresses, pricing, ratings, reviews, and pictures. You may also add your own points of interest to the app. All modifications are moderated by our partners. User modifications are reviewed daily and updated to the app for sharing once approved.

MAP/GPS:

Does GPS work without an internet connection?

Yes! Once the initial maps are downloaded, all GPS maps will function properly without an internet connection. You can use all maps (as well as all other features) in the app with no access to Wifi needed and no fear of roaming charges.

Can the map locate me and plan my route? Does the map give me directions?

The map geo-localizes you and will plan the simplest route to and from each location. Detailed directions by foot or by subway are available for each route. All of this is done offline, free of charge.

Download the ACIS Travel App here: