You’ve got questions? We’ve got answers! Learn all about how you can register for your program, what your coverage looks like in case of cancellation, and everything in between.


How do I register for an Encore Experience program?

There are two ways to register for an Encore Experience program. We recommend that you register by clicking the "Register Now" link located on your trip's home page. Alternatively, you can register using our paper form which you can find in our Download Center, however, you will need your host's last name and group ID.

Can multiple family members be on one account?

Each traveler needs to have their own individual account. Encore books flights (if applicable), hotel reservations, and entrances from the information in the account. Therefore, it’s important the full name on the account matches the traveler's passport/birth certificate and all details are up to date (passport numbers, address, etc.). If you would like to make sure family members room together, please contact us at Please have your account ID ready or include it in your message.

I have previously travelled with Encore Tours, can I use that same account?

Thank you for traveling with us again! Unfortunately, participants need a new account for each individual trip.

Do I have to finalize my protection plan selection at registration?

No, you have until 130 days prior to departure to finalize your protection plan. We recommend upgrading to our Ultimate-Plus or Ultimate plans that were designed to provide you complete peace of mind. Learn more about Encore's protection plans.

What should I know about making flight arrangements?

Encore Experiences offers passengers flexibility in their flight arrangements, however, it's important to note that each of our programs have different flight options depending on the arrangements made by your Guest Host. While some Encore Experience programs include roundtrip airfare, others are designated as No Air Fare (NAF). These are land-only packages, and you will be responsible for arranging flights on your own and joining the group at the hotel.

If your program does include flights, you may also choose our “Alternate Return” option which allows you to depart or return from different gateways. Please visit our website to learn more about the alternate return process..

My Account and Logging In

What is My Account?

Once you are registered for an Encore tour, My Account is your portal for everything you need to know. You will find your group's personalized itinerary and hotel and flight information when it becomes available, you can pay for your trip, enroll for automatic payments and select your protection plan. You can also find information that will help you prepare for your adventure ahead such as packing tips, money matters and more.

How do I log in to My Account?

Log in to My Account here. If you registered online and therefore already created a username and password, you will need to enter it. If you have not already selected a username and password, or you forget it, don't worry, we can help. Reset your username and password. Please note that both username and password are case-sensitive.

Help! I can't log in.

Don't worry, we'll figure this out.

• Please make sure you enter your login and password exactly as you created them as they are case-sensitive. If logging in on a mobile device, double check your device isn't automatically adding an extra space at the end.
• Make sure you're logging into the correct trip. Participants need new account information for each trip they are taking with Encore.
• Double check you've clicked 'Login' and not 'Register' in order to avoid creating a duplicate account.

If you're still having trouble, you can reset your username and password. To retrieve or reset your account information, please enter the email you used when registering. We will send a link to that address for you to reset your username or password. If you do not receive the email within a few minutes, please check your Spam folder.

I've reset my password and still can't log in. What should I do?

If you have tried resetting your password and the login still is not working or you did not receive an email, don’t sweat it! Please email and we'll sort it out with you.

Am I able to change my login information in My Account?

Yes, you can. Log in to My Account, click My Profile and select Personal Info. Then scroll down the page to Account Information and click the edit button. You must enter your current password before creating a new one.

Payments, Vouchers and Cancellations

What are your payment plans?

Encore offers two types of payment plans: Automatic Payment Plan and Manual Payment Plan. More time to pay, no deadlines to remember, flexible payment options to match your family’s needs and the chance to win a free trip are just some of the reasons so many participants choose Encore’s Automatic Payment Plan.

If you elect the Manual Payment Plan, after making your initial payment, you’ll then complete your payments by the following steps:

• If registering before September 1, with an initial payment of $200, you'll then complete your payments in two steps: an additional $295 in program fees will be due 30 days from the date of your first invoice. Reservations of participants who have not paid $495 by this deadline will be assessed a $50 Deposit Late Fee and will be subject to cancellation. Full payment for your trip is due by the date in the chart below.
• If registering September 1, onwards with an initial payment of $495, full payment for your trip is due by the date in the chart below.

Is there a benefit to signing up for the Automatic Payment Plan?

Yes! Not only do you have more time to pay, no deadlines to remember and flexible payment options to match your family’s needs, you'll also receive a $50 discount and be entered into a raffle for a chance to win your trip for free. Learn more.

What is your cancellation policy?

Refunds depend on your protection plan. We strongly advise participants to upgrade their coverage to our Ultimate-Plus or Ultimate plans that provide a full refund (less the cost of the protection plan itself) for any reason up to four days prior to departure, and a full refund for a covered reason up to 1 day prior to departure. Participants who do not elect to upgrade have Basic Protection which provides a partial refund up to 30 days prior to departure.

How do I upgrade my protection plan?

To upgrade your protection plan, log in to My Account and click your plan in the Account Overview section. You may then elect to change your plan up to 130 days prior to departure.

How do I cancel?

We hope you'll reconsider, as we'd love to travel with you. If you do need to cancel, email with your name, Account ID and your reason for cancelling. If you are registered for more than one trip, be sure to specify the trip and travel date. We cannot take cancellations over the phone or chat.Encore will determine your refund based on your protection plan and the date you send the email, regardless of when you receive a response from Encore.

What do I need to provide if I'm canceling for a reason covered by my protection plan?

If you upgraded your protection plan to Ultimate-Plus or Ultimate, and cancel for a covered reason up to 24 hours prior to departure, you will receive a full refund in cash, less the cost of the plan itself, when you provide the following documentation to Encore:

• Medical Reason - a letter from your doctor on letterhead with the date of onset and diagnosis.
• Job Loss - A letter from your employer within 7 days of termination.
• Death in the family - Unfortunately, we will need proof such as an obituary or death certificate.

How long will it take to get my refund?

Refunds can take up to 45 days from the date of cancellation.

How will my refund be returned?

Refunds are typically returned in the form you paid. If you paid via a checking/savings account you will receive a check, and if you paid with a credit card, the payment will go back on the card. For credit card refunds, equal percentages of the refund will be refunded to each card used.  For example, if you paid 5 payments of $100, and the penalty was 10% you would receive back 90% of each payment transaction.

Due to credit card company contracts, we must send refunds back in the form you paid. That being said, if for any reason the credit card refund rejects due to an account being closed or expired, or you’ve paid off the card in full, we will issue you a check as long as proof can be provided to

Where is my refund check sent?

Encore sends the refund check to the address we have on file; you can see the address on MyAccount on the ‘My Profile’ page.  Please make sure mailing addresses are up to date to avoid any future errors. Any changes or updates can be sent to

Getting Ready to Travel

Do I need a Passport?

Passports are required for all Encore trips traveling abroad except those to Canada, where a passport is only required if you are flying into the country or if you are aged 19 or over. You are responsible for obtaining your own passport, so please don’t delay! Visit your post office or a local office of the federal government for an application form. Note that some countries require that passports be valid for six months after you return to the United States. Please be sure that yours is up-to-date.

For more information about obtaining a passport and processing times, visit

Do I need a visa?

No visas are required for U.S. citizens traveling to western or central Europe, Costa Rica or Mexico. Visas are required for U.S. citizens traveling to Australia, Cambodia, China, Cuba, Egypt, Russia, Turkey and Vietnam.* Groups traveling to Australia are responsible for securing their own ETA Tourist Visa. For many of the other destinations, Encore will assist U.S. passport holders to obtain necessary visas or will provide all necessary information for you to get your own visa. In the case where Encore is assisting, your host will collect your group’s passports and send them to Encore for visa application processing approximately 120 days prior to departure. Visas are necessary for participants connecting through these countries, even if they are not the final destination.

Non-U.S. citizens are responsible for obtaining all documents needed to enter the countries to be visited or connected through, and for reentry into the U.S. Please consult the consular offices of the countries on your itinerary, as well as the U.S. Bureau of Citizenship and Immigration Services, for complete information. If traveling to Canada on one of our programs, non-U.S. citizens can consult this website for Canadian visa requirements.

*Visas may be required for other destinations. Please contact your group host for more information.

Why does Encore need my passport information?

Encore needs your passport information at least 2 months prior to departure. Some sites require passport information to book entrances or for different modes of transportation. Not entering this information in a timely manner may result in missing some of the listed activities in the program. To enter your information log in to My Account and click My Profile.

What should I pack?

We've got lots of packing tips, but the ones we'll shout again and again are to check the weather shortly before you go, bring layers, and definitely bring comfortable shoes. You are allowed to check a bag, but we encourage you to carry on and avoid the risk of the airline misplacing your luggage. Our trusted rule of thumb is to bring about half of what you think you'll need!

Should I exchange money before I go?

We encourage groups to bring a small amount of local currency with you. Once overseas you can use ATMs and they generally offer good rates, but you won't want to spend your arrival day in line for the ATM with your entire group. Save the time so you can start exploring. Learn more about money matters.

Do you have an app?

Yes! Encore has an excellent travel app that provides a wealth of information including details on your itinerary, flights and hotels (when they become available), as well as maps and destination information that can be accessed offline. Be sure to download the ACIS/Encore Travel App before departure.

What to Expect on Tour

What do your musical experiences entail?

Each of our programs include several unique musical experiences. These include small, intimate, salon-style musical gatherings as well as privileged access to the world's most famous musical destinations, which is made possible by the deep relationships forged over 25 years of international concert productions.

What types of hotels will I stay in?

Encore Experiences uses 4- and 5-star hotels located minutes (sometimes steps) from the sights you came to see. The accommodations for each destination have been meticulously chosen to ensure that you're able to unwind in comfort while enjoying all of the top highlights in your destination city.

How does rooming work?

Unless otherwise stated, there will be two participants booked in each deluxe room. Participants have the option to upgrade to a single room, for a supplemental fee. On cruises and overnight ferries, rooming may differ. Any rooming upgrades can be made at registration or by contacting

What meals are included?

Typically, tours include a continental breakfast or hot buffet in the morning, and an exquisite three-course dinner in the evening. Although some lunches will be enjoyed as a group, we typically prefer giving travelers some free time for lunch. Meals are a mix of authentic and familiar to ensure participants get a taste of local culture and leave satisfied.

What are the responsibilities of my travel concierge?

A travel concierge is the Guest Host's partner. Part guide, part educator, part engineer, part mind-reader, part magician — our travel concierges know their stuff. But, more importantly they understand what travelers want. They keep all participants engaged, answer any questions you may have, and ensure the whole group is excited to see what will happen next. They provide educational commentary, check you into hotels, recommend the best places for lunch, and so much more!

What's included on tour?

Inclusions vary from tour to tour, but our land only packages typically include breakfasts, dinners, and a mix of other entrances and visits. Our programs are thoughtfully designed to include an ideal blend of musical, cultural and culinary experiences. We strive to provide privileged, behind-the-scenes access to some of the world's most exclusive and exciting destinations.

Travel and Covid

Do I need to be vaccinated to travel?

All travelers will need to be fully vaccinated in order to travel with us in 2022. Please check with the destination you are traveling to for the definition of fully vaccinated and if they require a booster shot. If requiring vaccinations continues to be the responsible policy in 2023, you can expect the requirement to remain.

Will I need to wear a mask on tour?

Travelers will be required to follow all local requirements regarding masking. Encore continues to recommend masking on the bus, public transportation and anywhere inside where social distancing is not possible, to ensure the health of our travelers.

What happens if the entry or exit requirements of one my travel destinations becomes more restrictive?

If local entry or exit requirements become so restrictive that we are no longer able to operate the tour, we will work with the Guest Host to move the tour date or destination, even if this is within 45 days of departure. Delivering a high quality and safe experience is always our goal, and we will simply not run a tour if local restrictions would sacrifice the overall travel experience.

What happens if I test positive for Covid shortly before departure?

Unfortunately, if you test positive for Covid you can’t travel until after your quarantine time has elapsed. With our Ultimate-Plus or Ultimate protection plans you would be due a full cash refund (less the cost of the plan itself) up to one day prior to departure because this is a medical cancellation. If you did not elect to upgrade your protection coverage, you are due no refund under our basic plan.

What happens if someone in my group tests positive for Covid on tour?

We sincerely hope none of our travelers become ill on tour, but in the case that happens, we have a full plan in place. The ill student will go into quarantine subject to the laws of the destination and a chaperone will stay with them. If a chaperone is unable to stay, an Encore staff member will help or, if necessary, a parent will be flown over. According to the CDC, individuals who are fully vaccinated do not have to self-quarantine after exposure to a person with COVID-19 and can travel, unless they too have COVID-19 symptoms. This means that unless restricted by local health authorities, vaccinated participants can continue on with their trip or return home at the end of the trip even if other participant(s) on the tour receive a positive COVID test while overseas.

Do I need to take a Covid test before leaving on my trip?

On June 12, 2022, Encore removed our requirement for travelers to test before departing. Some countries do require pre-departure testing, and all travelers are responsible for meeting the local entry requirements for all of their destinations.

Is Covid testing required before returning home?

No. On June 12, 2022, the CDC rescinded its requirement for travelers to test negative for Covid-19 before entering the US.

Have any additional questions

If you have any further questions, please contact us or schedule a call to speak directly with an Encore Tours representative.

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